After I tragically dropped my camera in August last year I have had problem after problem with it. Fortunately we bought the warranty on the camera so Best Buy would fix the problem. The biggest problem with that though is it takes me 40 minutes to get to Best Buy, it takes 3 weeks for them to fix it and then I have to go pick it up. I missed getting pictures of Halloween, Thanksgiving, Christmas and most importantly my brother's wedding. I was getting annoyed with Best Buy even though it wasn't their fault they dropped the camera. The last time I took it in I asked when do they just give up on trying to fix a camera and give a new one. The geek squadian told me it had to be taken in 5 times to be fixed before they replaced it, this was my fourth. I was annoyed. Anyway, they called me yesterday to let me know they are replacing my camera!!! WAHOO! I don't have to complain about not having a camera anymore!